Our Lead-Time Is 1-5 Days on Stocked Items and 4-8 Weeks on Special Orders*.
Packages are generally dispatched within 1-2 days after receipt of payment and are shipped via Fedex or UPS with tracking and drop-off without signature. If you prefer delivery by Fedex or UPS with required signature, an additional cost will be applied. Please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as transit costs. We use flat rates depending on the carriers’ service levels. We advise you to group your items in one order, as shipping fees are charged on a per-order basis.
*Contact your local sales representative or Global Light Customer Service regarding special orders.
Shortage claims or other problems with your shipment must be reported to us by e-mail or phone (617) 868-1110 within 5 days of your receipt of the goods. Failure to inspect the shipment and report shortages or problems within that time is a waiver of the right to make a claim at a later date.
It is very important that you inspect all shipments for obvious and for concealed damage immediately when received. When in doubt indicate “damaged” when you sign for the shipment. This will protect your rights in the event there are problems. Please let us know right away if you receive damaged freight. We will assist with claims wherever possible, but generally the consignee (i.e., you) must file damage claims directly with the delivering carrier under the rules established by the I.C.C.