Returns and refunds
RETURNS, CANCELLATIONS & RESTOCKING FEES
Our parts are designed and manufactured to replace OEM products. We warranty them to be fit for use as replacement parts. For goods which are defective, we accept returns solely for replacement for up to 12 months following the initial invoice date. Returns for any other reason are limited to a maximum of 10% of the value of prior-year purchases, or year-to-date purchases for new customers. Returns in this category require simultaneous placement of a Purchase Order to Global Light for goods of equal or greater total value, and may be subject to a 20% restocking fee. Returns must be prepaid, pre-authorized, in re-sellable condition, and unless due to an error on our part, also subject to a 20% restocking charge. Parts which have been tested or custom made are non-returnable and may be subject to cancellation charges. To ensure proper credit, your returns must have a Global Light RMA (Return Materials Approval) number written on the outside of each box.
We offer a three months replacement warranty on all our keypads and overlays which fail due to defects in materials or workmanship. We are not responsible for failures due to modification, misuse, or conditions of storage and/or use. We also do not warrant our products’ fitness for a particular purpose. Determination of fitness or use is the responsibility of the purchaser. Our liability is limited to the amount charged for our products and shall not include costs of labor or other special or consequential damages. Defective parts must be returned prepaid in order to receive credit or replacements. Contact us for a Return Manufacturer Approval (RMA) prior to shipping the parts back to us.
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