Delivery and Collectors
All products are shipped F.O.B. Cambridge, MA, freight paid and re-billed. We normally ship via FedEx, but are happy to ship by other carriers and/or services per your instructions. We generally ship within 24 hours of placement of order.
Shortage claims or other problems with your shipment must be reported to us in via e-mail, phone (617) 868-1110, or via fax (617) 868-1120, within 5 days of our receipt of the goods. Failure to inspect the shipment and report shortages or problems within that time is a waiver of the right to make a claim at a later date.
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