Terms and Conditions Dear customer:
Global Light respects your privacy.
That is why we do not retain sensitive financial information and we do not share any of the information you provide in our day-to-day business transactions with any person or organization outside of Global Light.
On occasion we might use your email to send you catalogs, promotions or notifications pertaining to our business together. If you wish to be excluded from any marketing or informational email campaigns that Global Light might itself implement in the future, please write to us at (use whatever email address we designate for this purpose). with the subject “EMAIL CAMPAIGN OPT-OUT”.
Thank you for choosing Global Light! ORDERS There is no minimum order quantity. We must receive a purchase order with Global Light part numbers and prices to validate the order. OUT OF STOCK ITEMS Our website isn't linked to our inventory. It may happen that at the time of your purchase we do not have at our warehouse enough stock to fulfill your order. This is a rare occurrence as most times these out of stock items are already in transit from the factory to our warehouse. In case this happens you can choose to wait for the items to be back in stock, we would provide you with an estimated time of delivery, or you can choose to have a partial shipment. Items not sent will be placed in back order and they will be shipped for free as soon as they become available. You can also opt to cancel the backordered items. In this case, you will receive a credit note from Global Light as no refunds are made.
If you would like to check if there is enough stock to fulfill your order before purchasing you can inquiry through our live support chat where a representative will be happy to assist you, or you can contact us through email or phone. SPECIAL ORDERS Parts which we do not stock may be special-ordered. Please call our office for assistance.
For this, we need your sample part and a minimum order commitment that varies with the type of part needed. Usually we can have special order parts in about 6-8 weeks. We normally provide a few extra pieces at no charge for your help in testing the new part, although we usually cannot return your sample.
DELIVERY Our lead-time is 1-5 days on stocked items and 2-6 weeks on special orders. PRICE CHANGES Prices are subject to change without notice. PAYMENT TERMS We reserve the right to withhold services and remaining goods until your payments on account are current. We accept payment by check, direct deposit to our bank, Master Card, or VISA. PRICING AND ADDITIONAL DISCOUNTS Pricing shown on the attached price list is our list price.
Discounts are available for Distributors/Dealers and Contractors. You will need to be classified by our Sales Rep covering your area to receive this discounted pricing. Please contact our office to find your sales representative. WARRANTY We offer a three months replacement warranty on all our keypads and overlays which fail due to defects in materials or workmanship. We are not responsible for failures due to modification, misuse, or conditions of storage and/or use. We also do not warrant our products’ fitness for a particular purpose. Determination of fitness or use is the responsibility of the purchaser.
Our liability is limited to the amount charged for our products and shall not include costs of labor or other special or consequential damages. Defective parts must be returned prepaid in order to receive credit or replacements. Contact us for a Return Manufacturer Approval (RMA) prior to shipping the parts back to us