Specials

Terms and Conditions of Service

ORDERS

There is no minimum order quantity. We must receive a purchase order with Global Light part numbers and prices to validate the order.

OUT OF STOCK ITEMS

Our website isn't linked to our inventory. It may happen that at the time of your purchase we do not have at our warehouse enough stock to fulfill your order. This is a rare occurrence as most times these out of stock items are already in transit from the factory to our warehouse.

In case this happens you can choose to wait for the items to be back in stock, we would provide you with an estimated time of delivery, or you can choose to have a partial shipment. Items not sent will be placed in back order and they will be shipped for free as soon as they become available. You can also opt to cancel the backordered items. In this case, you will receive a credit note from Global Light as no refunds are made.

If you would like to check if there is enough stock to fulfill your order before purchasing you can inquiry through our live support chat where a representative will be happy to assist you, or you can contact us through email or phone.

SPECIAL ORDERS

Parts which we do not stock may be special-ordered. Please call our office for assistance. For this, we need your sample part and a minimum order commitment that varies with the type of part needed. Usually we can have special order parts in about 6-8 weeks. We normally provide a few extra pieces at no charge for your help in testing the new part, although we usually cannot return your sample.

 DELIVERY

Our lead-time is 1-5 days on stocked items and 2-6 weeks on special orders.

 PRICE CHANGES

Prices are subject to change without notice.

 PAYMENT TERMS

We reserve the right to withhold services and remaining goods until your payments on account are current. We accept payment by check, direct deposit to our bank, Master Card, or VISA.

 PRICING AND ADDITIONAL DISCOUNTS

Pricing shown on the attached price list is our list price. Discounts are available for Distributors/Dealers and Contractors. You will need to be classified by our Sales Rep covering your area to receive this discounted pricing. Please contact our office to find your sales representative.

 WARRANTY

We offer a three months replacement warranty on all our keypads and overlays which fail due to defects in materials or workmanship. We are not responsible for failures due to modification, misuse, or conditions of storage and/or use. We also do not warrant our products’ fitness for a particular purpose. Determination of fitness or use is the responsibility of the purchaser. Our liability is limited to the amount charged for our products and shall not include costs of labor or other special or consequential damages. Defective parts must be returned prepaid in order to receive credit or replacements. Contact us for a Return Manufacturer Approval (RMA) prior to shipping the parts back to us.

 RETURNS, CANCELLATIONS & RESTOCKING FEES

Our parts are designed and manufactured to replace OEM products. We warranty them to be fit for use as replacement parts. For goods which are defective, we accept returns solely for replacement for up to 12 months following the initial invoice date. Returns for any other reason are limited to a maximum of 10% of the value of prior-year purchases, or year-to-date purchases for new customers. Returns in this category require simultaneous placement of a Purchase Order to Global Light for goods of equal or greater total value, and may be subject to a 20% restocking fee. Returns must be prepaid, pre-authorized, in re-sellable condition, and unless due to an error on our part, also subject to a 20% restocking charge. Parts which have been tested or custom made are non-returnable and may be subject to cancellation charges. To ensure proper credit, your returns must have a Global Light RMA (Return Materials Approval) number written on the outside of each box.

 SHIPPING

All products are shipped F.O.B. Cambridge, MA, freight paid and re-billed. We normally ship via FedEx, but are happy to ship by other carriers and/or services per your instructions. We generally ship within 24 hours of placement of order.

 CLAIMS

Shortage claims or other problems with your shipment must be reported to us in via e-mail, phone (617) 868-1110, or via fax (617) 868-1120, within 5 days of our receipt of the goods. Failure to inspect the shipment and report shortages or problems within that time is a waiver of the right to make a claim at a later date.

 SHIPMENT INSPECTION

It is very important that you inspect all shipments for obvious and for concealed damage immediately when received. When in doubt indicate “damaged” when you sign for the shipment. This will protect your rights in the event there are problems. Please let us know right away if you receive damaged freight. We will assist with claims wherever possible, but generally the consignee (i.e., you) must file damage claims directly with the delivering carrier under the rules established by the I.C.C.